Return Policy

In accordance with Ordinance No. 34/2014 on the legal regime of distance contracts, products can be returned within 14 calendar days from receiving the package. In this situation, the customer has the right to return any product within 14 calendar days of receipt and may request a refund, exchange for another product, or receive a voucher equivalent to the value of the product. In such cases, the refunded amount, exchanged product, or voucher applies exclusively to the product value, excluding shipping fees.

The cost of shipping the returned product or replacement product is the responsibility of the customer.

Returns are accepted only for products that are returned in their original condition as delivered, accompanied by the purchase invoice included in the package.

Products Not Eligible for Return:

  • Products that have been opened.
  • Products that have been tested, tried, or used.
  • Products without intact labels or with broken or removed seals.
  • Products with damaged packaging of any kind.

Returns are accepted for products with manufacturing defects or other issues not caused by the customer. In these cases, the cost of return shipping or replacement will be covered by us.

Important:
Products that cannot be returned due to health protection or hygiene reasons (e.g., opened products or items that come into direct contact with the skin) are excluded from the right of return, as stipulated in Article 16(e) of Directive 2011/83/EU of the European Parliament and Council, dated October 25, 2011.

If the returned product is damaged, shows clear signs of use, and cannot be resold, we reserve the right to refuse the return. These measures are specific to cosmetic products, as their shelf life is calculated from the first opening, and their use/testing poses a risk of virus transmission to another person.

Product Return Process

Step 1: Contact Customer Support via email at paradisekiss.beautyacademy@gmail.com or phone 0746 090 509 to notify us about the return or complete the return form.

Step 2: Ensure the product fully complies with the above conditions.

Step 3: Pack the product securely to protect it from damage during transit. Products returned in inadequate condition due to poor packaging will not be eligible for return.

Step 4: Ship the package via any rapid courier service (preferably SAMEDAY) to the following address:
SC Paradise Kiss Beauty SRL
B-dul Unirii bl16, ap.5, Baia Mare, Maramures.
Please note that:

  • Cash-on-delivery returns are not accepted.
  • Returns via Romanian Post are not accepted.

After receiving the package, a member of our Customer Support team will contact you via email to manage your return.

Refund Options

Refunds for returned products will be processed within 14 days of receiving the returned item(s) via bank transfer to the IBAN account specified in the email.

If you choose to:

  • Exchange for another product: The new product will be shipped as soon as possible, and you will be contacted by our team to update you on the new delivery status.
  • Refund the product value: This will be processed within 1-2 days of receiving the returned products.
  • Receive a voucher equivalent to the product value: This will be issued within 5 days of receiving the returned package and can be used for a future order.

If the returned product(s) does not meet the above conditions, our company reserves the right to reject the return. The shipping costs for the round trip will be the customer’s responsibility.

Return Form